Effective Date: 16 August 2025
AmaSkin Natural operates this website and online shop. We sell exclusively within South Africa. We act as the responsible party under the Protection of Personal Information Act of South Africa. This policy explains how we collect, use, protect, and share your personal information when you use our website or purchase our products.
We collect personal information when you browse our website, create an account, place orders, or contact us.
Name and contact details, including email address and phone number • Billing and shipping addresses for order processing • Account credentials, including username and password • Payment information processed through secure gateways • Customer service communications and support requests • Product reviews and feedback you choose to share • Marketing preferences and newsletter subscriptions.
• IP address and device information • Browser type, operating system, and device specifications • Website usage data including pages visited and time spent • Shopping cart contents and purchase history • Cookies and tracking data for website functionality • Location data based on IP address for shipping calculations.
• Payment status updates from payment processors • Delivery confirmations from courier services • Analytics data from website performance tools.
We process your personal information for specific business purposes.
• Processing and fulfilling your orders accurately • Managing payments and handling refunds • Providing shipping updates and delivery confirmations • Handling returns, exchanges, and warranty claims • Maintaining customer accounts and order histories • Responding to support requests and inquiries.
• Personalizing your shopping experience • Preventing fraud and unauthorized access • Maintaining website security and performance • Troubleshooting technical issues • Analyzing website usage to improve functionality.
• Sending promotional emails about products and sales • Providing personalized product recommendations • Sharing company updates and announcements • Conducting customer satisfaction surveys.
We only send marketing communications with your explicit consent. You can opt out at any time using unsubscribe links or by contacting us directly.
• Meeting South African tax and accounting obligations • Responding to legal requests and court orders • Protecting our rights and business interests • Maintaining records as required by law.
We share personal information only with trusted parties who help us provide our services.
• Payment processors for secure transaction handling • Shipping companies for order delivery • Email platforms for customer communications • Website hosting and technical support providers • Analytics services for website performance monitoring.
• Government authorities when required by South African law • Law enforcement for fraud prevention and investigation • Courts when compelled by valid legal process • Regulatory bodies for compliance purposes.
• Professional advisors including accountants and lawyers • Potential buyers in case of business sale or merger • Insurance providers for claims processing
We never sell your personal information to third parties for marketing purposes.
We protect your information using multiple security layers.
• SSL encryption for all data transmission • Secure payment processing through certified providers • Firewalls and intrusion detection systems • Regular security audits and vulnerability testing • Secure backup and recovery procedures.
• Employee training on data protection requirements • Access controls limiting who can view personal information • Regular policy reviews and security updates • Incident response procedures for potential breaches • Vendor agreements requiring appropriate data protection.
Our website uses cookies to enhance your experience and provide essential functionality.
Shopping cart and checkout functionality • User authentication and account security • Website security and fraud prevention • Basic navigation and site functionality.
• Website usage analysis through Google Analytics • Performance monitoring and error detection • User behavior analysis for site improvements.
• Personalized advertising based on browsing history • Social media integration and sharing features • Email marketing effectiveness measurement • Retargeting for abandoned shopping carts
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
South African law grants you specific rights regarding your personal information
• Request copies of personal information we hold about you • Understand how we collect, use, and share your data • Receive information about third parties with access to your information.
• Update inaccurate or incomplete personal information • Correct outdated contact details or preferences • Ensure your information remains current and accurate.
• Request deletion of personal information when no longer needed • Withdraw consent for marketing communications • Close your account and remove associated data.
• Object to processing for direct marketing purposes • Opt out of automated decision-making processes • Request restriction of processing under certain circumstances.
Receive your personal information in structured, machine readable format • Transfer your data to another service provider where technically possible.To exercise these rights, contact us using the information provided below. We respond to requests within 30 days as required by law.
We keep your information only as long as necessary for specific purposes.
• Account information: While active, plus 7 years after closure for legal compliance • Order and invoice records: 7 years for tax and accounting requirements • Customer service records: 3 years for quality assurance • Marketing subscriptions: Until you unsubscribe or withdraw consent • Website analytics: 26 months for performance analysis • Legal compliance data: As required by South African law.
Some service providers operate outside South Africa. When we transfer information internationally, we ensure adequate protection through appropriate safeguards and contractual protections. We use providers that comply with international privacy standards and limit transfers to countries with adequate data protection laws.
Our website targets adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, contact us immediately for removal.
Our website contains links to external websites and integrates with third party services. This Privacy Policy applies only to our website and services. Third party sites have their own privacy policies. We recommend reviewing their policies before providing personal information.
We update this policy when our practices change or when laws require updates. New versions appear on this page with revised effective dates. Significant changes will be communicated through email notifications or prominent website notices. Your continued use after updates indicates acceptance of the revised policy.
Information Regulator of South Africa Website: www.inforegulator.org.za Email: complaints.IR@justice.gov.za Phone: 010 023 5200 Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Send requests to info@amaskin.co.za. Include your full name, contact details, and the specific right you want to exercise. Provide proof of identity to protect your information. We respond with next steps and timelines within 30 days. We handle requests at no charge unless repetitive or excessive.
